Honolulu Considers Rideshare Program to Ease Strain on Emergency Services
Honolulu officials are exploring the Nurse Navigator program, an initiative designed to address non-emergency 911 calls by redirecting patients to alternative care options.
Dispatch
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Fearing 911 Communications Crisis, WA Residents Push for Tax
Fural fire districts in Franklin County say they struggle to communicate over garbled radios. A failure can result in either diminished service or none at…
MA 911 Outage Blamed on Firewall
A firewall designed to prevent cyberattacks and hacking was to blame for the 911 outage that hit Massachusetts this week, state officials said.
PA Emergency Dispatch System Down for Days Due to Cyberattack
The computer-aided dispatch (CAD) system for Bucks County, Pennsylvania, has been down for days after a cyberattack, according to news reports.
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In New Orleans, 911 Complaints Mount after Series of Call Center Flubs
A variety of complaints describe long 911 hold times and flubbed calls for the 40-year-old Orleans Parish Communications District.
EMScapades: May 15, 2022
How the dispatchers at your service determine who is going on the next call.
How AI and Machine Learning are Improving Ambulance Response and Dispatch
Four different approaches to shortening ambulance response times are discussed in this article, along with results of machine learning models.
Hatzalah South Florida, Magen David Adom Team Up
Hatzalah South Florida and Magen David Adom made their years of cooperation official.
National 911 Program Kicks Off Nationwide CAD Assessment Project
The National 911 Program has selected Mission Critical Partners to assess the current status of Computer Aided Dispatch systems.
Rural EMS Dispatchers
This pilot study provides insights into the experiences, challenges and opportunities for improvement that exist for rural 911 dispatchers.
Optimal Level of Training for Emergency Call Takers: Ensuring the Best Outcome in Cardiac Arrest
This study indicates that more fundamental training targeted toward specific protocol performance may increase the provision of dispatcher-assisted CPR.
EMScapades, October 15, 2020
The internal struggle we must face during every radio communication with our supervisors and dispatch.