Nicole Steeneken, M.Ed. – Mrs. Steeneken is the EMS Quality Improvement Program Director for Los Angeles County Fire Department. She has over 15 years of experience in EMS and more than 10 years of experience in EMS teaching and quality improvement. Prior to joining Los Angeles County Fire Department in 2013, she served as the Continuing Education Program Director and Quality Improvement Coordinator for a 9-1-1 contracted private ambulance provider in Los Angeles County. Mrs. Steeneken possesses a Master of Education degree and is a member of the National Association of EMS Educators. She has participated in several QI committees in Los Angeles and Orange Counties, including serving as an appointed member of the Orange County Quality Assurance Board.