This study investigated whether a Six Sigma approach to ED triage could reduce patient waiting times and length of stay. Conducted through the Hashemite University in Zarqa, Jordan, the researchers developed a new approach to ED triage using the Six Sigma principles and then used computer models to track the flow of patients.
The study found that length of stay could be reduced by 34% and waiting time by 61% using the triage system they developed and without adding additional staff.1
Reference
- Mandahawi N , Al-Shihabi S , Abdallah AA , et al. “Reducing waiting time at an emergency department using design for Six Sigma and discrete event simulation.” International Journal of Six Sigma and Competitive Advantage. 2010;6:91—104. doi:10.1504/IJSSCA.2010.034858
