Updated National 9-1-1 Report Addresses System Demographics and NG911 Implementation Progress

The National 911 Program today announced the release of the “2014 National 911 Progress Report,” which provides detailed reporting and analysis of the most recent collection of 911 statistics from more than 39 states.

Available at 911.gov and the 911 Resource Center, the report collates the data gathered from the participating states with the support of the National Association of State 911 Administrators (NASNA). Key findings from the report include:

  • A Majority of 911 Calls Are Received From Cellular Phones — More than 70 percent of all calls to 911 are received from wireless phones versus the 25 percent received from wireline phones.
  • Progress is Being Made Toward the Implementation of NG911 — Since the last report in 2011, State planning and progress toward NG911 has increased across multiple stages of planning, contracting and testing.
  • Some States Have 100 Percent Operational NG911 Infrastructure — More than 20 percent of responding states have fully operational NG911 network infrastructure, while 51 percent have made zero progress toward implementation.
  • Wireline and Wireless Surcharge Funds Comprise 35 Percent of Annual Revenue — While 45 percent of all funds are derived from other sources, 35 percent are collected through wireline and wireless surcharge fees.


Because the data are available in both aggregated and state-by-state formats, this is the first data collection effort that allows for the comparison of data to understand how states are similar in terms of call volume, governance and other demographics.

This segmented 911 system data will allow state 911 leaders to compare information and consider more effective program modifications based on the models implemented in other states.  Also, access to state-by-state information will help answer the questions of legislators and policy makers about how a particular state compares with others.

“This is the first time 911 system statistics have been gathered on such a large scale and to such a level of detail,” said Laurie Flaherty, Coordinator for the National 911 Program.  “This report includes information that the community has not been able to access before, such as the total number of sub-state 911 authorities.

“The goal of this collection effort in partnership with NASNA is to provide credible system benchmarking data for the 911 community,” she continued.

With a total of 39 states reporting 2013 information during 2014, this report is the most current data available.  Plans are already underway for 2014 data collection to commence in May of this year.

“The NASNA membership’s support of and participation in this effort reinforces the importance of this data at both the national and the state level,” said Harriet Miller-Brown, president of NASNA and 911 administrator for the State of Michigan.  “This data will help 911 leaders demonstrate the value of the state’s program and make the case for more support from state and local leadership.”

The National 911 Program Office will work with NASNA to continue gathering state-level 911 data on an annual basis as a way to provide measurement for ongoing improvements of 911 systems.

Additional information and analysis about the data will be available during the upcoming State of 911 Webinar on April 14th at 12PM EST. Click here to register for the webinar.

About the National 911 Program

The National 911 Program provides federal leadership to support and promote optimal 911 services. It was created by Congress to provide information to improve the 911 system and to coordinate information sharing and activities among federal agencies and the 911 community. The Program fulfills its mission by developing and distributing a variety of tools and resources for the nation’s 911 stakeholders. The National 911 Program is housed within the Office of Emergency Medical Services at the National Highway Traffic Safety Administration — part of the U.S. Department of Transportation. For additional information about the 911 program, contact Laurie Flaherty at 202 366-2705 or laurie.flaherty@dot.gov.

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