MONOC 911 Communication Center Receives Accredited Center of Excellence (ACE) Designation

On August 12, 2011 MONOC Mobile Health Services’ 911 Communication Center became one of just 152 agencies throughout the world to become an Accredited Center of Excellence (ACE) through the National Academies of Dispatch (NAED).

ACE accreditation is the highest distinction for comprehensive implementation and compliance with the Medical Priority Dispatch System (MPDS) and associated “20 Points of Excellence.” The MPDS is the world’s most widely used 911 type pre-arrival instruction and dispatch life support protocol system. With scripted telephone instructions for CPR, airway obstruction relief, hemorrhage control, and childbirth assistance, the MPDS has been credited with helping save thousands of lives. In addition to requiring proper system oversight, medical control and quality improvement programs, Accreditation demands careful MPDS compliance and certification for all emergency call takers and medical dispatchers.

Earning this Accreditation award is voluntary and involves completing a detailed self-study analysis followed by two onsite reviews by the NAED. This accomplishment demonstrates to not only each
individual within the communications center, but also to the administration, community and the world, MONOC is compliant with all international practice standards for Emergency Medical Dispatch.

MONOC Mobile Health Services is a non-profit hospital cooperative consisting of 15 acute care hospitals located throughout New Jersey. Formed in 1978 MONOC’s mission is to improve health care and reduce costs. MONOC Mobile Health Services employs over 730 employees and operates a fleet of over 100 ambulances. Together this shared services consortium acts as a health care cooperative for these acute care hospitals and over 2.8 million residents that they serve living in more than 1,800 square miles of the Garden State.

Among its numerous service lines, MONOC operates MICU Paramedic Services, Helicopter interfacility and 911 services,
Mobile Critical Care Services, and Basic Life Support interfacility and 911 services. Additionally, MONOC operates the largest Emergency Medical Services education department in New Jersey providing continuing medical education to EMTs, Paramedics, Nurses, Police Officers, Fire Fighters and the general public. Coordinating all of MONOC’s communications is a 24/7 state of the art 9-1-1 dispatch center which handled over 154,000 requests for service in 2010.