ER Wait Times in the Palm of Your Hand

AKRON, OHIO — Summa Health System recently announced a new collaboration with Healthagen to provide valuable health information with the free iTriage smartphone application. Through iTriage, mobile consumers have access to Summa’s door-to-doctor emergency room wait times, hospital locations, urgent care centers, physician specialties and health information.

Emergency room wait times are updated every 10 minutes for Summa Akron City, Summa St. Thomas and Summa Western Reserve Hospitals, as well as Summa-affiliate Robinson Memorial Hospital. Wait times are defined as the time elapsed from when a patient walks through the emergency room door to when he or she is seen by a doctor. Wait times for Summa Wadsworth-Rittman and Summa Barberton Hospitals will be available in the near future.

iTriage users also can search for health information by symptom, disease, procedure or provider. For example, a person having abdominal pain can research that symptom for more information, specifically look up appendicitis or learn about an appendectomy. iTriage will provide a list of recommended physicians in the area for the procedure or disease. The application can be easily downloaded for all iPhone, Android and Blackberry users at or viewed online at

“As more and more people rely on their smartphones to find information online, iTriage users can easily access health information whenever and wherever they want,” said Brant Russell, RN, MSN, MBA, system director of emergency and trauma services for Summa Health System. “Applications like this are the wave of the future, both in terms of being an educated health consumer and having access to up-to-date hospital data like emergency room wait times and physician contact information.”

However, Russell also cautions consumers to use common sense when using resources like iTriage for health information. “Knowing the door-to-doctor wait times in our ERs will be helpful when deciding where to go if you need to come in for reasons that are not life threatening, such as a sprained ankle or broken finger,” he said. “But if it’s for something more serious, like chest pain or head trauma, call 911 or come directly to the emergency room so we can take care of you immediately.”

Built by emergency room physicians, iTriage aggregates healthcare information in a structured and actionable way, and closes the information gap between doctors and patients. As the healthcare landscape changes, iTriage continues to provide technology to empower healthcare consumers. With this addition, the Northeastern Ohio community now has on-the-go access to valuable Summa Health System details like contact information, mapping, quality reports and facilities capabilities.

“Summa Health System’s decision to collaborate with iTriage speaks directly to their belief in providing cutting edge medical care through advanced technology,” said Peter Hudson, M.D., CEO, Healthagen, developer of iTriage. “We look forward to a truly flourishing relationship with this experienced healthcare system as more American’s adopt smartphones as their frontline communication tool.”

About Summa Health System
Summa Health System is one of the largest integrated delivery systems in Ohio. Encompassing a network of hospitals, community health centers, a health plan, a physician-hospital organization, a multi-specialty physician organization, research and multiple foundations, Summa is nationally renowned for excellence in patient care and for exceptional approaches to healthcare delivery. Summa’s clinical services are consistently recognized by HealthGrades, U.S. News and World Report, Thomson Reuters and The Leapfrog Group. Summa also is a founding partner of the Austen BioInnovation Institute in Akron. For more information, visit

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About Healthagen
Healthagen is a global developer of healthcare information software that empowers patients to make better decisions and gives healthcare treatment facilities improved access to additional patients. iTriage helps consumers evaluate symptoms, lists potential diagnoses and provides access to appropriate treatment locations. Emergency medicine physicians developed iTriage and co-founded Healthagen — a privately held company headquartered in Lakewood, CO. To learn more about Healthagen, visit

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