VANCOUVER, Canada — Regina Fire & Protective Services reported that with help from their Records Management System (RMS) partner, FDM Software, it was able to make significant department improvements over the past year.
The Department leveraged real, concrete data to better plan fire station location and more efficiently deploy apparatus to respond to alarms.
“It is important that there is a streamlined approach to collecting and analyzing data,” said Gerard Kay, Deputy Fire Chief for Public Safety, Planning and Prevention for Regina Fire and Protective Services. “Over the last 10 years, our records management system has allowed us to capture information about the changing service demands of Regina. This allows us to employ resource strategies to meet existing demand and plan for additional coverage as the city expands.”
Since 2012, the FDM RMS also showed that 99.7 percent of all monitoring alarms, a two unit response, were related to something other than a fire, and only half of the remaining .3 percent required additional resources to appropriately respond to the emergency. With this information, Regina Fire and Protective Services was able to deploy units more effectively, dispatching only one apparatus, freeing up units to respond to other emergencies and reducing wear and tear on equipment.
“With a department that responds to more than 9,000 service incidents annually, utilizing technology and data is extremely important in departmental decisions,” added Kay.
About FDM Software:
FDM Software is a proven market leader in the provision of enterprise Public Safety solutions. FDM provides powerful and flexible Records Management System (RMS) and Computer-Aided Dispatch (CAD) solutions serving millions in 457 jurisdictions throughout North America. FDM is focused on providing the best public safety product in the industry backed by exceptional 24/7 customer service. FDM’s corporate head office is based in North Vancouver, BC. For more information please contact sales@fdmsoft.com or 1-800-986-9941.
