Honolulu officials are exploring the Nurse Navigator program, an initiative designed to address non-emergency 911 calls by redirecting patients to alternative care options.
The program enlists rideshare drivers to transport patients to urgent care centers or pharmacies, potentially reducing the load on Oahu’s overburdened emergency rooms and EMS crews, Honolulu News Now reports.
Currently utilized in 15 states and over 30 jurisdictions, the program integrates with the 911 system. Dispatchers would assess calls and, if deemed non-critical, refer patients to Nurse Navigators, who could arrange transportation or provide self-care advice. Honolulu EMS estimates the initiative could redirect up to 9,000 non-emergency calls annually, freeing resources for true emergencies.
The program has garnered support from local hospitals and the Healthcare Association of Hawaii, citing Oahu’s limited 177 emergency room beds for nearly one million residents. The city is exploring funding options, including reallocating existing 911 service taxes. If financial plans are finalized, the program could launch as early as spring 2025.
- Acadian Ambulance (LA) Begins Offering an Alternative Delivery Model
- Deployment of a Shared Alternative Care Site During the COVID-19 Pandemic
- Santa Fe (NM) Launches Alternative Response Unit for Low-Threat 911 Calls
For more visit Hawaii News Now.
