Santa Clara County 911 EMS Workers Secure Contract

SAN JOSE, CA–After a year of negotiating with their employer, Rural/Metro, emergency medical services professionals in the 911 division have secured a contract that improves safety conditions, increases pay, maintains benefits, protects jobs, and allows them to plan time off with their families. Members voted overwhelmingly Friday to ratify the new two year contract with 89% voting yes.


Faced with multiple hurdles at the bargaining table, including Rural/Metro’s recent bankruptcy filing, EMS workers used the power of collective action to hold the company accountable and raise standards in the profession. Paramedics, EMTs, Dispatchers, and Vehicle-Supply Techs took a strike authorization vote in April and reached out to county leaders to discuss the importance of maintaining EMS standards in the county.


“We knew it was up to us to hold Rural/Metro accountable,” said Martine Bustamante an EMT at Rural/Metro 911. “People’s lives and our safety were on the line.”


Their unity and commitment to quality care yielded a contract that elevates standards for EMS in Santa Clara County.


“Having participation at every level is what makes us strong,” said Samantha Tennison, a Paramedic at Rural/Metro 911. “We’ve never been this united, and it made all the difference in negotiations.”

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