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Understanding & Embracing the Multigenerational Workforce

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Understanding generational differences can improve morale and employee engagement, and, by decreasing turnover, can reduce operational costs. Strategies to improve engagement also provide benefits to the organization by improving operational and clinical performance.

It’s Time For A Culture Change in EMS

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As a leader, the number one question we should be asking is, "Why are paramedics, who have decades of experience, not dedicating their time to one place?" If you haven't asked yourself this question, or you choose to disregard it, it may be that you're part of the reason why.

Just Culture & High Reliability: Steps to a More Reliable Organization

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The third article in this series will address some of the fundamental problems we face when integrating safety culture and reliability concepts into the fabric of the organization. We'll discuss where you might start, realistic timeframes and potential opportunities.

Ambulance Cost Data Collection is Coming

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For the past six years, the AAA has been preparing for the requirement that ambulance service suppliers and providers would need to furnish cost data to CMS. Although the possibility of your organization being selected to provide data is a couple of years away, it's important that you start preparing now.  

Ambulance Cost Data Collection is Coming

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For the past six years, the AAA has been preparing for the requirement that ambulance service suppliers and providers would need to furnish cost data to CMS. Although the possibility of your organization being selected to provide data is a couple of years away, it's important that you start preparing now.  

A Mission & A Passion: Drew Dawson, Interim Executive Director of NREMT, Discusses Recent...

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Since its founding, the National Registry has been focused on maintaining the integrity of the EMS profession. However, the perception of its role can sometimes vary from one EMS professional to the next. In an interview, Dawson addressed core principles of the National Registry and clarified its commitment and importance to both individual professionals and the industry as a whole.

Just Culture & High Reliability: The Initial Approach

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Just Culture is just one part of a larger strategy to become a Highly Reliable Organization (HRO). When instituted as an individual "program" and not as one part of a larger philosophy related to risk reduction and reliability, one-off Just Culture programs are likely to fail.

The Importance of Working Together: An Interview with Rick Murray

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During his career, Rick Murray has helped drive the evolution of EMS on the national scene. In this interview, Murray talks about how EMS has evolved, the importance of working together and why EMS Week matters.

Key Performance Indicators: A Mature Agency

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This article reviews the practices of Medic, the Mecklenburg (N.C.) EMS agency. Medic operates the busiest 9-1-1 EMS agency in the state of North Carolina. Medic's responsibilities span 544 square miles, including the rapidly expanding city of Charlotte, N.C.

The Balancing Act: Knowing When to Manage and When to Lead

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Developing these skill sets and executive acumen is a mix of many things, such as personality, education, enculturation, emotional intelligence, experience, self-awareness, grit and pure luck.