Tele911 allows departments to better serve patients through technology while keeping highly trained paramedics available for critical calls.
Officials with the Mental Health Center of North Central Alabama in Decatur said they are fielding more calls dealing with isolation
If all goes according to plan, thousands of 911 calls beginning this month will not reach St. Louis police or fire personnel.
The Christmas Day bombing in downtown Nashville led to phone and data service outages and disruptions over hundreds of miles in the southern U.S., raising new concerns about the vulnerability of U.S. communications.
Dispatcher Jennifer Mazgajewski would help the couple make it through the next eight harrowing minutes — an exchange captured on an audio recording of the 911 call and shared Wednesday by the Cheektowaga Police Department.
The dispatcher explained to the caller and another person present how to stop the bleeding until paramedics arrived.
Some local leaders are convinced that consolidation would create a better system that operates for less money.
Kansas City Fire Department dispatchers, grappling with a COVID-19 outbreak in their center's tight quarters, say the department has fallen short in efforts to protect them.
This study indicates that more fundamental training targeted toward specific protocol performance may increase the provision of dispatcher-assisted CPR.
There are calls for a plan to remove police from non-life-threatening mental health calls by creating a dedicated emergency line that would dispatch a paramedic and a clinician instead.