Report: 911 Calls, Operator Stress Up in Phoenix

A new report examines 911 call center operators and their relationship with post-traumatic stress disorder. Photo: National Highway Traffic Safety Administration

A new report examines the mental anguish 911 dispatchers face on a daily basis.

As the “first of the first responders” to answer calls, they are the initial point of contact for people in crisis. The work is stressful and many experience post-traumatic stress disorder.

Related: Toward a Better Understanding of Post-Traumatic Stress Disorder

In Phoenix, calls between 2010 and 2017 have increased by five percent, but the number of dispatchers decreased by nine percent, according to the report.

Related: One EMS System Develops a Rational 911 Response

Those findings come from students at the Walter Cronkite School of Journalism and Mass Communication at Arizona State University.

Read the full report here.

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