AMR Partners with DeKalb County (GA) to Implement Nurse Navigation Program

The photo shows the inside of the new call center.
The DeKalb County 911 Nurse Navigation Program activated countywide and provides residents access to a wider variety of care options to meet specific medical needs. (Photo/AMR)

In collaboration with DeKalb County (GA), American Medical Response (AMR) announced the implementation of an innovative program to help residents quickly reach the most appropriate level of care.

The DeKalb County 911 Nurse Navigation Program, the first of its kind in Georgia, is designed to provide citizens access to a wider variety of care options to meet their specific medical needs, which may include transportation to a local clinic, urgent care or hospital emergency department.


This new program builds on a series of innovative approaches implemented by DeKalb County that have streamlined EMS to better manage 911 call volume and resources in one of the nation’s fastest-growing regions.

“We are proud of our long-term partnership with DeKalb County, and we are excited to leverage our national expertise and integrated healthcare solutions to expand access to care, improve patient experience and increase population health throughout the region,” said Chris Valentin, Regional Director for the Southeast Region — Georgia.

Through the DeKalb County 911 Nurse Navigation Program, some 911 calls with non-emergency injuries or illnesses will be transferred to a registered nurse. The nurse will assess a patient’s symptoms and refer them to the most appropriate medical care that could include referral to a local clinic or urgent care center.

The nurse will be able to present the caller with a list of available healthcare providers in their community that can provide the appropriate services based on the caller’s clinical needs. The nurse will be able to facilitate and schedule an appointment directly with the provider to streamline the patient experience.

In addition, the nurse can also order transportation for the caller on an as-needed basis through participation with their insurance plan.

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