Administration and Leadership

34 EMS Leaders Graduate from Ambulance Service Manager Program

Robert Rautio - Gregory Schowen Memorial Leadership Award winner - ASM Spring 2020

Fitch & Associates wishes to recognize and congratulate the graduates of the 2020 Spring Ambulance Service Manager (ASM) program.

Thirty-four EMS professionals from across the nation recently completed the blended learning program in Jacksonville, Florida, which included several weeks of online learning and one week in a traditional classroom setting. Students were engaged in a rigorous curriculum designed to develop and enhance the skills of today’s effective EMS leader. Attendees gained insight and practical knowledge from experienced EMS industry leaders including: Todd Stout, Jerry Overton, Frank Gresh, Jay Fitch, Anthony Minge, David Nelson DMin, Jennifer Kirkland and many more.


Each ASM class recognizes one student with a leadership award. The honor is bestowed upon them by their peers. The award is presented to a classmate whom the students feel has exhibited exceptional personal and professional leadership qualities throughout the course and who the students feel represents the best in EMS. The Spring 2020 ASM leadership award was presented to Robert Rautio, American Ambulance Service, Inc.

Robert is the Director of Operations for American Ambulance Service, Inc. in Norwich, Connecticut. AAS is a family-owned commercial ambulance company in Connecticut and employs just over 150 EMS professionals, operating a fleet of 26 emergency vehicles. They completed approximately 28,000 transports last year (emergency & routine). Robert maintains a CM credential from the Institute of Certified Professional Managers and an MPO from the American College of Paramedic Executives. Additionally, he holds an associate of arts in general studies with a leadership focus and is completing a BS in Organizational Leadership this year.

“ASM is an exceptional program for new EMS leaders and seasoned veterans alike. The curriculum provides a unique balance between leadership development and management education that provides actionable information regardless of your title. The crown jewel of the course is the networking opportunities which are well worth the tuition for any EMS leader. I’ve been through a few management trainings in my career, and ASM is definitely one of the most valuable,” said Rautio of the ASM program.

The Spring 2020 ASM leadership award is named in honor of classmate Gregory Schowen who passed unexpectedly during the course. Greg’s larger than life heart and personality were an inspiration to his classmates and the faculty. Graduates will be recognized at the Pinnacle Leadership Conference in Phoenix, Arizona, August 9-13, 2021.