Communications & Dispatch, News, Resiliency

Report: 911 Calls, Operator Stress Up in Phoenix

A new report examines 911 call center operators and their relationship with post-traumatic stress disorder. Photo: National Highway Traffic Safety Administration

A new report examines the mental anguish 911 dispatchers face on a daily basis.

As the “first of the first responders” to answer calls, they are the initial point of contact for people in crisis. The work is stressful and many experience post-traumatic stress disorder.

Related: Toward a Better Understanding of Post-Traumatic Stress Disorder

In Phoenix, calls between 2010 and 2017 have increased by five percent, but the number of dispatchers decreased by nine percent, according to the report.

Related: One EMS System Develops a Rational 911 Response

Those findings come from students at the Walter Cronkite School of Journalism and Mass Communication at Arizona State University.

Read the full report here.