Riverside County is one of the largest counties in the United States, both in terms of population and land area, and the Riverside County Sheriff’s Department provides much of the region’s law enforcement. Its three dispatch centers are a critical link between the community and patrol units in the field, handling over 1.8 million calls annually. Following the lead of California’s Next Generation 9-1-1 initiative, and to better serve the needs of its citizens, the Riverside County Sheriff’s Office recently replaced its aging 9-1-1 system with Motorola Solutions’ VESTA® NG9-1-1-ready call handling solution. This necessitated upgrading to the latest future-proof, NENA i3-compliant NICE Inform recording technology.
NICE Inform’s certified integration with VESTA means that the Sheriff’s Department can record its IP communications natively today, while equipping itself for a seamless transition to recording 9-1-1 SMS texts and other rich multimedia communications and data that will be available through NG9-1-1 in the future. The Riverside County Sheriff’s Office plans to deploy text-to-911 by year-end.
“As more and more Public Safety agencies across North America invest in Next Generation 9-1-1 call-taking technology, they need confidence that their multimedia recording solution can adapt and integrate into their IP environment and handle new modes of communication and multimedia data in the future,” said Chris Wooten, Executive Vice President, NICE. “NICE Inform was designed with exactly that in mind.”
NICE Inform captures, manages, and synchronizes multi-channel interactions between citizens, PSAPs and first responders, to provide a complete, true record of incidents. It assembles telephony and radio communications into an authentic incident timeline along with SMS 9-1-1 texts, CAD incident data, GIS, screen recordings, video and other multimedia, for comprehensive insight into the ‘who, what, when, where and why’ of incidents.
About the Riverside County Sheriff’s Department
The second largest Sheriff’s Office in California, the Riverside County Sheriff’s Department serves the unincorporated areas of Riverside County, as well as several incorporated contract cities. Altogether, the Sheriff’s Department is responsible for policing nearly 1.4 million residents of the county’s 2.3 million population. The Riverside County Sheriff’s Communications Bureau is the critical link between the community and patrol units in the field. The Sheriff’s department maintains three dispatch centers in Riverside, Palm Desert, and Blythe, which handle over 1.8 million calls annually. The centers are responsible for dispatching patrol units to calls for service, and specialized units, such as HDT (Hazardous Device Team), SWAT (Special Weapons and Tactics). More information on the Riverside County Sheriff is available at: http://www.riversidesheriff.org/.
NICE (Nasdaq:NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.