Industry News, Operations

Steward Health Care to Expand Industry-Leading Ambulance App Twiage to Massachusetts Hospitals and Facilities

Boston, MA – Emergency departments at Steward Health Care hospitals and facilities across Massachusetts will soon feature Twiage, a HIPAA-compliant app that allows emergency responders to share patient information with hospital personnel real-time, to expedite lifesaving care. Steward will expand Twiage to all of its emergency departments after a successful year-long pilot program with 14 emergency service providers at five hospitals.

Designed by physicians and emergency medical technicians, Twiage offers emergency responders the ability to use a smartphone to share real-time patient data and send HIPAA-compliant photos and videos so that hospital personnel can prepare cath labs, operating rooms, Stroke Teams, and hospital beds well in advance of a patient’s arrival to the emergency room. Twiage also offers accurate GPS-tracking to help hospitals plan estimated times of arrival, shaving life-saving minutes off of treatment time to improve patient outcomes.

“In emergency care, speed and information save lives,” said Brenden Hayden, Steward Health Care’s Director of Emergency Medical Services. “Steward is committed to delivering high-quality, integrated care that helps patients live healthy lives. We’re excited to add Twiage to every Steward emergency department because our experience shows that sharing real-time data with our emergency rooms help us to treat our patients more quickly.”

Since 2016, five Steward hospitals have used Twiage, connecting their emergency rooms to ambulance providers in the region. Under the year-long pilot program at Saint Anne’s Hospital, Morton Hospital, Good Samaritan Medical Center, Holy Family Hospital – Methuen, and Holy Family Hospital – Haverhill, hospitals has received a total of 31,794 calls through Twiage, helping each hospital to shave life-saving minutes off the time needed for stroke procedures, heart attack interventions, and other emergency actions. Twiage also offers the advantage of allowing emergency responders to communicate sensitive patient information without talking in front of a patient in an ambulance.

Since the pilot program’s launch, a number of municipal fire departments and private ambulance companies have utilized Twiage, including: Andover Fire Rescue, Berkley Fire and Rescue, Brewster Ambulance, Easton Fire & Rescue Department, Fall River Fire and EMS, Georgetown Fire Department, Lakeville Fire Department, Methuen Fire Department, Patriot Ambulance, Raynham Fire Department, Salem Fire Department (NH), Swansea Ambulance Corps, Tiverton Fire Department (RI), and Trinity EMS.

“Our experienced paramedics will look for every advantage that helps them deliver high quality emergency care,” said Timothy Oliveira, Director of Emergency Medical Services for the Fall River Fire Department. “Twiage expands the information that Fall River ambulances can share with Steward Health Care’s hospital emergency rooms, expediting the delivery of lifesaving treatment.”

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About Steward Health Care
Steward Health Care, the largest private hospital operator in the United States, is a physician-led health care services organization committed to providing the highest quality of care in the communities where patients live. Headquartered in Boston, Massachusetts, Steward operates 36 community hospitals nationwide that employ approximately 37,000 people and regularly receive top awards for quality and safety. The Steward network includes more than 25 urgent care centers, 42 preferred skilled nursing facilities, substantial behavioral health services, over 7,300 beds under management, and more than 1.1 million covered lives through the company’s managed care and health insurance services.

Steward’s unique health care service delivery model leverages technology, innovation, and care coordination to keep patients healthier. With a culture that prioritizes agility, resourcefulness, and continuous improvement, Steward is recognized as one of the nation’s leading accountable care organizations. The Steward Health Care Network includes thousands of physicians who care for approximately two million patients annually. Steward Medical Group, the company’s employed physician group, provides more than one million patient encounters per year. The Steward Hospital Group operates hospitals in Arizona, Arkansas, Colorado, Florida, Louisiana, Massachusetts, Ohio, Pennsylvania, Texas, and Utah.

Additional information is available at www.steward.org.

About Twiage LLC.
Twiage has developed a comprehensive, interoperable prehospital notification system that accelerates life-saving emergency care by reducing the need for radio communication and delivering real-time situational awareness of incoming ambulances to busy Emergency Departments. By providing live patient data and GPS-tracked ETA for all incoming ambulances, Twiage helps hospitals and EMS agencies efficiently manage throughput and prehospital coordination, while improving performance measures, patient outcomes, and reducing costs. For more information, please visit http://www.twiagemed.com.

Contact:

Jeff Hall, Steward Health Care System | [email protected]