Administration and Leadership, EMS Insider

4 Tips to Handle Changes to Medicare Cards in 2018

Changes are coming to Medicare in April 2018. As we mentioned in our previous article, CMS will be issuing new Medicare cards to patients that replace social security numbers with a new Medicare Beneficiary Identifier (MBI) number.

This change is going to affect all providers, including EMS providers. It’s always better to be proactive than reactive, so follow these 4 tips to help your service be better prepared for the changes.

1. Talk to the patient. Never underestimate the information you can get from a patient firsthand. Don’t only rely on the hospital fact sheet to get you the required information.  When they’re in the back of the ambulance or at the nursing facility, ask your patient if they’ve received the new Medicare card. If they haven’t, this is a chance to educate the patient in case they weren’t aware of the change. If possible, get a copy of the Medicare card.

2. Educate the staff. It’s important that this information be equally circulated throughout your service. Your staff are in the optimal position to get this information directly from the patient. If they’re all equally informed about the Medicare card change, they can ensure that the Medicare information is gathered on the first attempt. If the patient is unaware of the change, your staff are also in an optimal position to educate the patient and get them prepared for the change.

3. Get a copy of the patient’s ID. If possible, get a copy of the patient’s driver’s license or state ID. This will serve as a good supplemental patient information source, especially if the patient doesn’t have their new Medicare card.

4. Hand out information about the new cards with HIPAA. When handing out your HIPAA policy to patients, you can add a small leaflet informing the patient to keep an eye out for the new Medicare cards that will be coming by mail.

Learn more about the new Medicare cards at the following website: New Medicare Cards.