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Rural Metro Promises Faster Ambulance Response Times in Buffalo


BUFFALO, N.Y. (WIVB) — Tom Maxian has been on the job less than two weeks and already he’s making big changes at Rural Metro. In his first public interview, Maxian says his company needs to put its exclusive contract with Buffalo first.

“We made promises to the community and we are absolutely going to live up to them,” said Maxian, regional director of American Medical Response, Rural Metro’s parent company.

Maxian is a Buffalo native who has worked in three other states for AMR.

Brought here in a management shakeup, Maxian quickly saw that his company’s Buffalo contract was in trouble.

“If we are unable to respond to a call in the City of Buffalo that tarnishes the company’s reputation and that hurts the reputation of every one of our caregivers in the field,” he said.

Ambulance response times are longer than the company promised and there’s noise in city hall about fining the company.

Maxian said one solution is to stop responding to non-emergency transports in towns where Rural Metro does not have a contract.

“We’re not going to take a resource away from the City of Buffalo, Cheektowaga, Town of Hamburg to go answer a call in some place like Ransomville or the Town of Amherst or the Town of Clarence.”