Administration and Leadership, Equipment & Gear, Mobile Integrated Healthcare, Special Topics

Achieving Better Care Through Operational MIH-CP Efficiency

JEMS: Please give a basic overview of Infor and what the Cloverleaf system does.

Infor: Infor’s healthcare solution is a comprehensive suite of applications that aid in the execution of business and IT strategies by supporting such functions as finance, HR, supply chain management, grants and compliance—the end result is more operational efficiency and better patient care.

Infor’s Cloverleaf Integration Suite provides secure integration messaging, monitoring, archiving, resiliency and cost efficient interoperability via industry-standard protocol and Web services. With Infor’s Cloverleaf Integration Suite, healthcare organizations can aggregate data from disparate systems, inside and out, regardless of the source system, message format or transmission protocol.

Cloverleaf essentially translates software information, analyzes it and forwards it to other applications. It’s like a Rosetta Stone for healthcare information, translating discrete data from one warehouse to another, and placing it in the right place to be usable. It’s scalable to serve organizations of all sizes, from physician practices to large integrated delivery networks and health information exchanges.

JEMS: How does this functionality assist with the delivery of EMS and MIH-CP?

Infor: For traditional EMS organizations, exchanging information from the field to receiving hospitals has been a challenge. Legacy systems still print electronic patient care reports in the ED to leave with patients, fax the information over once the call is complete, or operate under other so-called “20th century practices.”

The same is true for the new MIH-CP delivery model. It’s even more difficult to send discrete data from the field to a platform that a primary care physician can see in his or her electronic medical record. Infor’s Cloverleaf is a point-to-point solution that allows for data to be transmitted from the field to an individual office in real-time. The information is taken from XML, converted to HL7, and sent to a respective hospital to populate their database for placement.

We’re currently working with organizations such as MedStar Mobile Healthcare in Fort Worth, Texas, within their MIH-CP programs to leverage the data they’re generating from the field and integrate it into the patient’s electronic health records at hospitals, primary care providers and even social service agencies.

JEMS: What’s your vision on EMS’ transformation into MIH-CP and what role may Infor play to assist with integrating EMS into the larger healthcare system?

Infor: There’s new technology languages on the horizon. HL7 has been around since the 1980s and the emerging language platform is now FHIR (Fast Healthcare Interoperability Resources), a new specification based on emerging industry approaches, but informed by years of lessons around requirements, successes and challenges gained through defining and implementing HL7. FHIR can be used as a standalone data exchange standard, but can and will also be used in partnership with existing widely used standards. This underscores Cloverleaf’s importance in the industry, as it not only operates on the most technologically advanced platform, but also has the ability to adapt as new standards emerge.

The safe and effective transition of the patient from the hospital to the home is becoming increasingly important in helping to achieve the Triple Aim. Translating healthcare data across the entire care continuum to improve outcomes is exactly what Infor’s Cloverleaf does and does very well: translating information received from a hospital and making it available and actionable within the EMS environment.

Jerry Malone is the Cloverleaf integration manager at Infor. He can be reached at [email protected].