EMS Today Conference, News, Training

Matt Zavadsky Discusses The Role of Patient Experience in the New Healthcare Environment at EMS Today 2015

Matt Zavadsky, MS-HSA, discussed how hospitals and other healthcare providers are being held financially accountable for patient satisfaction scores and how EMS providers have an impact on those scores. He also taught attendees how to begin measuring and reporting patient satisfaction and develop strategies to improve this metric.

Some additional key points Matt made were:

  • It’s likely that EMS may be held financially accountable for patient satisfaction scores in the future. 
  • How healthcare providers are being impacted by these scores.
  • How we can be better partners to improve their scores.
  • How we should be tracking and reporting similar scores.