Administration and Leadership, News

Jack Stout to be Honored with Pinnacle Lifetime Achievement Award

Issue 6 and Volume 39.

Jack Stout, often referred to as the “Father of High Performance EMS and System Status Management,” will receive the 2014 Pinnacle Lifetime Achievement Award on July 22 during the Pinnacle EMS Leadership Forum, to be held at the Westin Kierland Resort in Scottsdale, Ariz., on July 21–25.

In the early 1980s, Stout wrote a series of articles for JEMS introducing the concept of the public utility model, fractile response times, system status management and high performance EMS. For the next 15 years, through his writings and conference presentations, he worked tirelessly to explore new thinking about how EMS is delivered.

Reflecting on Stout’s contribution to modern EMS, JEMS Editor-in-Chief A.J. Heightman said, “Jack Stout has been a respected as well as reviled pioneer and zealot in the EMS community. As an economist, Jack brought to light what many knew but kept quiet about: that EMS services in high call volume systems were scheduling and using excessive, costly resources. So he developed processes by which EMS managers could look at call volume in a predictive manner, showing peak times for calls as well as ‘down’ time where the number of ambulances could be reduced.”

Heightman went on to say, “He made his concept of ‘System Status Management’ (SSM) an iconic and important part of EMS history. Many crews hated him for creating the peak-load-demand analysis and ambulance posting resulting in crews being moved (posted) frequently throughout their shift, often with limited break times. However, even though [JEMS founder] Jim Page didn’t always agree with Jack’s positions and push to keep crews cramped inside ambulances, Jim respected the data and rationale for flexible deployment of resources.”

Stout authored several seminal articles for JEMS, including the May 1983 cover story, "System Status Management: The strategy of ambulance placement."

Stout authored several seminal articles for JEMS, including the May 1983 cover story, “System Status Management: The strategy of ambulance placement.”

“Jack Stout was an incredibly important voice in the early development of EMS,” said Keith Griffiths, founding editor of JEMS. “In May of 1980, in just our third issue, JEMS introduced Jack to the broader EMS audience with his first article on a new complex, but powerful concept: the Public Utility Model of high performance EMS. He wrote many additional articles and a regular column, articulating his ideas as one of the best writers to grace the pages of any profession’s journals.”

“Never afraid of controversy, Jack challenged us all to look at EMS from a new perspective,” said Jay Fitch, founding partner of Fitch & Associates and chair of the Pinnacle Program Committee. “His principles of patient-centered operational policies and appropriate deployment of resources still resonate and inform. Whether you always agreed with him or not, you can’t deny that his thinking greatly shaped modern EMS.”

Stout’s writings have been archived at  More information about Pinnacle can be found at

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