Communications & Dispatch, News

Audit: Kansas City Response Times Slower Due to Protocol Change

KANSAS CITY, Mo. — Kansas City’s ambulance response times have worsened significantly since December because dispatchers are asking more questions of emergency callers, a city audit found Wednesday.

The change in the dispatch protocol has made the Fire Department’s median ambulance dispatch time one minute slower than when MAST ambulances handled calls, according to the audit. And that has contributed to a significant decline in the Fire Department’s overall response-time performance.

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