PITTSBURGH — emsCharts, Inc. has hired Mike Papciak as Customer Support Specialist for their line of Emergency Medical Services software.
Michael Papciak joins emsCharts after spending most of his professional career working for Healthways in downtown Pittsburgh. While at Healthways, Mr. Papciak provided support and network administration to a call center of over 200 nurses. More recently he has turned his focus towards programming and web development. Just prior to starting at emsCharts he designed and created dynamic web sites for small and medium sized businesses. Mr. Papciak graduated from Duquesne University in Pittsburgh, PA with majors in Information Systems Management and Accounting Information Systems.
“Mike brings with him an important mix of skills that will be vital components in both our Customer Support and Product Development environments,” says emsCharts President John Massie of Papciak. “His previous experiences will lend themselves well to his customer-centric role at our growing company.” emsCharts provides patient data management software to over 2,000 EMS agencies in 44 states. As Customer Support Specialist at emsCharts, Papciak will be a key player in handling customer and software support questions from this vast customer base.
emsCharts, Inc. (www.emscharts.com) provides pre-hospital care professionals with dynamic, state-of-the-art solutions for optimized patient health care, quality assurance and operational productivity. Developed in conjunction with and fully tested by medical and public safety professionals, emsCharts software products provide a total solution from at a flat monthly fee.