Communications & Dispatch, News

New Pact to Change Paramedic Data

DENVER — The contract for paramedic service in Denver is getting an overhaul, including putting a stop to a controversial way that response times have been measured, top aides to Mayor John Hickenlooper said Wednesday.

Response times will start being calculated from the moment a call seeking emergency service is answered by a dispatcher, said Katherine Archuleta, the mayor’s senior adviser on policy and initiatives.

Denver Health Medical Center officials previously said the Hickenlooper administration gave it the green light in 2004 to calculate those response rates leniently. They said that agreement allowed the clock to start ticking when an ambulance was freed up to drive toward the scene, not the moment a dispatcher got a call.

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