Dispatchers

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Investigation: Dispatchers Faced Broken Phone System in LAX Shooting

No location system and broken panic buttons delayed sending help.

Posted Friday, February 28, 2014

D.C. 9-1-1 Dispatching Mistakes Blamed on Training Shortfall

Proposed shift change will reportedly lead to greater burnout.

Posted Wednesday, May 1, 2013

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Radios Show Urgent First Moments in Boston Bombings

Urgent messages as EMS crews face a mass casualty and bombing incident.

Posted Wednesday, April 17, 2013

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Paramedic Returns to Work with Prosthetic Leg

His leg was amputated above the knee after falling 110 feet during a hike.

Posted Wednesday, March 27, 2013

Alarm Over Chicago 9-1-1 Center Changes

New floor plan prevents fire and EMS dispatchers away from call takers, preventing communication that could speed response times.

Posted Monday, November 12, 2012

NYC Mayor Admits Not Reading Critical 911 Report

Report found flaws in procedures and problems with the fire and police departments cooperating.

Posted Wednesday, May 9, 2012

New Regulations to Improve How Mass. Dispatchers Handle 9-1-1 Medical Emergencies

The new regulations will standardize call handling throughout the state.

Posted Monday, April 16, 2012

Study Finds Dispatchers Vulnerable to Anxiety Disorder

Northern Illinois University researchers studied 171 dispatchers in 24 states and their reactions.

Posted Wednesday, April 11, 2012

New $200K Computer Software Helps Naples (Fla.) Dispatchers

The system links dispatch centers and speeds up response times.

Posted Monday, April 9, 2012






 

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