Operations And Protcols

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NYC to Pay Up to $657M to Settle WTC Health Cases

Thousands of police officers, firefighters and construction workers who put in time at the 16-acre site in lower Manhattan had filed lawsuits against the city, claiming it sent them to ground zero without proper protective equipment.

Posted Friday, March 12, 2010

D.C. Police Investigate EMS, Toddler Death as Homicide

Police Chief Cathy Lanier says that investigation will be handled by the homicide detectives in the Special Victim's Unit.

Posted Friday, March 12, 2010

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The Customer's Always Right: Steps you can take to ensure customer satisfaction

Get the tools you need to properly evaluate customer satisfaction and get results you want.

Posted Thursday, March 11, 2010

L.A. City Council Considers Cutting Ambulances

The Los Angeles City Council was considering more cuts in the fire department's ambulances Tuesday when a councilman's aide collapsed.

Posted Thursday, March 11, 2010

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Jackson Health System Nears Insolvency

Jackson Memorial is the only Level One trauma center, capable of handling the most severe medical emergencies, set up to provide 24-hour emergency care in Miami-Dade, the most populous county in Florida and the 8th largest in the nation.

Posted Thursday, March 11, 2010

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A Lot to Offer: The value of 30 years of experience

Columnist Gary Ludwig shares the value of 30 years of experience and talks about his greatest mentor.

Posted Thursday, March 11, 2010

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DC EMS Crews Called Into Question Again

D.C. EMS is under fire again after a woman says paramedics refused to take her to the hospital.

Posted Wednesday, March 10, 2010

Albuquerque Works to Clarify Ambulance Contract

There's been some tension brewing between the Albuquerque Fire Department and the ambulance company contracted to handle emergency transports.

Posted Wednesday, March 10, 2010

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Records Contradict City Account of DC Toddler's Death

The documents clearly show Engine 33 with a paramedic on board arrives first at 4:56:45 a.m. on February 10, 2010. Medic 33 arrived at the Southern Avenue address at 4:58:28 a.m., nearly two minutes later, but they were the only ones to go inside.

Posted Tuesday, March 9, 2010


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