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Out of the Darkness

EMS providers from New York, New Jersey, Arlington (Va.) & Shanksville (Pa.) share lessons learned

Read the most comprehensive and compelling first-person account of the events and aftermath of EMS operations on 9/11. JEMS Editor-in-Chief A.J. Heightman, a veteran EMS provider and noted mass-casualty incident management educator, and Teresa McCallion, an award-winning author, experienced EMT and Editor of the EMS Insider management newsletter, spent weeks on the road and behind the scenes interviewing and developing this historic and educational four-volume account of 9/11.

Volume I: Beyond Ground Zero

A decision as simple as turning left vs. right saved some providers' lives.

A.J. Heightman, MPA, EMT-P | Teresa McCallion, EMT-B

Volume II: Safe Harbor

Few knew about the hundreds of patients treated on the New Jersey piers.

A.J. Heightman, MPA, EMT-P

Volume III: Strike on the Pentagon

There were 23,000 people working in the Pentagon on 9/11.

A.J. Heightman, MPA, EMT-P

Volume IV: On Stable Ground

Providers in Shanksville, Pa., respond to a scene without patients.

A.J. Heightman, MPA, EMT-P

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EMS Field Bridge

ImageTrend EMS Field Bridge is mobile ePCR software. Easily collect data at the patient's side using rugged laptops, tablets or slate devices and securely submit data to NEMSIS or state agencies.

EMS Service Bridge

ImageTrend EMS Service Bridge is a Web-based software solution used to analyze and report on ePCR data in order to improve operations. This NEMSIS Gold compliant system can collect and manage data at a service or multi-service level.

Rescue Bridge

ImageTrend Rescue Bridge is a combined EMS ePCR and NFIRS fire incident data collection and reporting system. Manage vechicles, inventory, employee training, hydrant and apparatus information in a single powerful solution.