N.H. Emergency Medical Dispatcher Honored

National Academies of Emergency Dispatch names 'Dispatcher of the Year'


 
 

| Thursday, May 10, 2012


New Hampshire Bureau of Communications EMD Joyce Jastrem was honored as the Dispatcher of the Year at the Navigator 2012 conference held April 18–20 at the Marriott Waterfront Hotel in Baltimore, Md.

While the award is based on several factors, including compliance to the National Academies of Emergency Dispatch (NAED) emergency dispatch protocol system, it’s the audio of the call submitted as part her nomination that captured the judges’ and audience’s attention.

Jastrem stayed on the line for 10 minutes and 22 seconds giving compressions-only cardiopulmonary resuscitation (CPR) instructions to Lynn Shull to revive Barnstead, N.H., cardiac arrest victim Jim Riley. Shull and Riley were repairing a roof in a nearby rural town on a seasonal 30-degree day on Dec. 1, 2011, when Riley collapsed and stopped breathing. Shull pumped for several minutes, relinquishing the lifesaving support to two passers-by who stopped to give aid.

Ten minutes into the call, fire rescue crews arriving on scene defibrillated Riley and began transport to a local hospital. He was later airlifted to Dartmouth Medical Center in Hanover, N.H. One week later, Riley was home recuperating from surgery to implant a stent into a blocked artery.

Jastrem is one of the first dispatchers hired and certified when the state’s single centralized PSAP started taking 9-1-1 calls in 1995. Of all the thousands of calls she’s taken over the years, Riley is the first person she has met from any of them and to top that off, this call represents the first award she’s received for the thousands of hours spent behind a CAD or radio.

“You really never expect anything like this,” Jastrem said of the award. “To me, it was a typical call.”

Riley never thought he’d see the day he’d get teary-eyed on stage, let alone be in front of an audience numbering close to 1,200 people. But, then again, he didn’t anticipate his friend, two good Samaritans, and an EMD working together to save his life.
“I’m not real good at public speaking,” Riley said, wiping away tears on stage at the Navigator conference. “But I’m getting much better at public crying.”

The annual Navigator conference draws more than 1,200 people from the emergency communications profession. This year’s Navigator was held in Baltimore, Md. The NAED is a non-profit standard-setting organization promoting safe and effective emergency dispatch services worldwide.

 




Connect: Have a thought or feedback about this? Add your comment now
Related Topics: News, NAED, emergency dispatch, cpr

What's Your Take? Comment Now ...

Featured Careers & Jobs in EMS





 

Get JEMS in Your Inbox

 

Fire EMS Blogs


Blogger Browser

Today's Featured Posts

 

EMS Airway Clinic

Innovation & Progress

Follow in the footsteps of these inspirational leaders of EMS.
More >

Multimedia Thumb

Las Vegas Fire, AMR Reach New Deal

Tentative agreement reached over ambulance calls.
Watch It >


Multimedia Thumb

Fire Damages Several Homes in California Earthquake

Four homes destroyed and others damaged after quake rattles Napa.
Watch It >


Multimedia Thumb

Image Trend: ALS Ice Bucket Challenge

ImageTrend just challenged NEMSIS TAC and a couple others.
Watch It >


Multimedia Thumb

Where in the World of EMS is A.J.?

A.J. Heightman participated in the ALS Ice Bucket Challenge in a big way!
Watch It >


Multimedia Thumb

Where in the World of EMS is A.J.? Scranton

JEMS Editor-in-Chief visits his hometown of Scranton, Pa.
More >


Multimedia Thumb

Over 100 Injured in California Earthquake

172 patients treated at Napa hospital after 6.0-magnitude earthquake.
More >


Multimedia Thumb

Numerous Rescues during Arizona Flooding

Severe flooding across the region prompted several rescues.
More >


Multimedia Thumb

The AmbuBus®, Bus Stretcher Conversion Kit - EMS Today 2013

AmbuBus®, Bus Stretcher all-hazards preparedness & response tool
Watch It >


Multimedia Thumb

VividTrac offered by Vivid Medical - EMS Today 2013

VividTrac, affordable high performance video intubation device.
Watch It >


Multimedia Thumb

LMA MAD Nasal™

Needle-free intranasal drug delivery.
Watch It >


More Product Videos >