2009 JEMS 200-City Survey

 

 
 
 

David M. Williams, PhD | Michael G. Ragone | | Monday, February 1, 2010


Mr. Hernandez is shoveling snow outside when a pain in his chest overwhelms him. He’s had this pain before, but never this bad. He drops to his knees and clutches his fist to his chest, unable to speak. His wife hurries over to see what has happened and finds that something is very wrong. It’s obvious he needs immediate help, so she runs inside and calls 9-1-1. 

Mr. Hernandez is reflective of thousands of calls to 9-1-1 received today across the U.S. Up until this moment, most patients never consider what they expect or need from emergency services. All they know is what they see on TV: We are quick to arrive and we save them all. As taxpayers and citizens of the community, they assume you’re that service. That you are ready to respond and will fix the problem. Is that a safe belief?

For more than 25 years, the JEMS 200-City Survey has queried the most populous cities in the U.S. hoping this sample will provide insight into current practices and emerging considerations. Over the years, one trend has been clear: Although emergency services have incrementally changed, EMS organizations continue to struggle to provide the core service and improve performance. 

In this year’s survey, we’ll trace Mr. Hernandez’s EMS path and attempt to show how U.S. cities should be prepared to serve him. Drawing from the self-reported data, you’ll learn from this single call how systems are or aren’t meeting their responsibility. For some of you, it may not be a surprise, but hopefully, for many, it will be an eye opener and rekindle your interest in meeting your patient’s needs.

AttachmentSize
2009 City Survey.pdf3.15 MB



Connect: Have a thought or feedback about this? Add your comment now
Related Topics: Administration and Leadership, Operations and Protcols, JEMS 200-city survey

 
Author Thumb

David M. Williams, PhD

David M. Williams, PhD, is an improvement advisor at TrueSimple (www.truesimple.com), a quality improvement practice. He’s an improvement advisor for and on the faculty of the Institute for Healthcare Improvement. Contact Dr. Williams at 512/850-4119 or dave@truesimple.com.

BROWSE FULL BIO & ARTICLES >

Michael G. RagoneMichael G. Ragone, senior consultant at Fitch & Associates, LLC, has operations and executive experience in emergency services, health and safety, and the insurance industries.

BROWSE FULL BIO & ARTICLES >

What's Your Take? Comment Now ...

Featured Careers & Jobs in EMS





 

Get JEMS in Your Inbox

 

Fire EMS Blogs


Blogger Browser

Today's Featured Posts

 

EMS Airway Clinic

Innovation & Progress

Follow in the footsteps of these inspirational leaders of EMS.
More >

Multimedia Thumb

University of Pittsburgh STAAMP Trial

Trauma experts launch tranexamic acid trial.
Watch It >


Multimedia Thumb

New York Ambulance Service Begins Using Power Cot

Service is first in county with new technology.
Watch It >


Multimedia Thumb

Traffic Cam Captures Wisconsin Ambulance Crash

Driver of ambulance cited for failing to operate safely.
Watch It >


Multimedia Thumb

New Mexico Hospital Mourns Helicopter Crash Victims

TriState CareFlight pilot and crew killed in crash.
Watch It >


Multimedia Thumb

Moscow Subway MCI

At least 20 dead and 150 injured in subway derailment.
More >


Multimedia Thumb

Hands On July 2014

Check out the latest products and innovations in JEMS.
More >


Multimedia Thumb

Wounded Veteran Resiliency

Marine is one of many in quality of life study.
More >


Multimedia Thumb

Braun Ambulances' EZ Door Forward

Helps to create a safer ambulance module.
Watch It >


Multimedia Thumb

Field Bridge Xpress ePCR on iPad, Android, Kindle Fire

Sneak peek of customizable run forms & more.
Watch It >


Multimedia Thumb

LMA MAD Nasal™

Needle-free intranasal drug delivery.
Watch It >


Multimedia Thumb

The AmbuBus®, Bus Stretcher Conversion Kit - EMS Today 2013

AmbuBus®, Bus Stretcher all-hazards preparedness & response tool
Watch It >


More Product Videos >