Exclusives
FacebookTwitterLinkedInGoogle+RSS Feed
Fire EMSEMS TodayEMS Insider

FDNY Dispatcher Stays on Phone Eight Hours with Stroke Victim

NEW YORK - A New York dispatcher stayed on the phone for eight hours with a stroke victim as emergency crews tried to pinpoint the woman's location.

Fire Department of New York EMT Joann Hilman-Payne took the call from the elderly stroke victim, whose name was not reported, at about 1 p.m. Monday, the New York Post reported Sunday.

Hilman-Payne stayed on the line with the woman, whose speech was badly slurred, as rescue workers tried to track down her location. The East 71st Street address they first went to based on cell tower information was incorrect.

Rescue officials worked for eight hours trying to find the woman's location, which led them to several Manhattan addresses, the Post reported.

"Throughout the entirety [Hilman-Payne] worked to keep the patient awake, she never lost her own composure and remained calm while attempting to elicit more information from the patient," said Emergency Medical Dispatch Capt. Philip Weiss, who wrote a letter to FDNY asking for Hilman-Payne and her colleagues to be recognized for their efforts.

EMTs finally located the victim at an East 72nd Street apartment where a doorman there said the woman was working as a maid when she became ill, the Post said.

The victim was taken to Lenox Hill Hospital where she was in the intensive care unit.

"I have no doubt that without the efforts of all involved [Thomas'] outcome would not have been positive," Weiss said.
 



RELATED ARTICLES

1,800 EMS Workers Ratify 3-Year Contract with AMR

Emergency medical service (EMS) professionals working in 13 counties across California have voted to ratify a new 3-year agreement with the ambulance company...

FDM Records Management System Key to Minnesota’s First Integrated Public Safety System

Firefighters heading to a blaze in Anoka County, Minnesota will soon know if they will be walking into a drug house, thanks to a new Public Safety Data Syste...

MONOC is Awarded 911 EMS Contract for City of Orange

Wall, NJ – MONOC is proud to announce that it has just been awarded a one year contract to provide 911 EMS services to the City of Orange.  The co...

MONOC Medics First in New Jersey to Carry TXA

Wall, NJ – MONOC Paramedics are the first in New Jersey to carry a medication called Tranexamic Acid (TXA) on their Mobile Intensive Care Units to give...

MONOC Wins EMS 10 Innovators in EMS Award for Second Straight Year

Wall, NJ – At an annual awards’ dinner in Baltimore, Maryland, MONOC managers Scott Matin and Peter Dworsky were presented the EMS 10 Innovators ...

British Columbia Paramedics Launch Major Public Awareness Campaign

VANCOUVER – British Columbia’s 4,000 Ambulance Paramedics and Emergency Dispatchers are launching a major province-wide public awareness campaign...

Features by Topic

JEMS TV

FEATURED VIDEO TOPICS

Learn about new products and innovations featured at EMS Today 2015

 

JEMS Connect

CURRENT DISCUSSIONS

 
 

EMS BLOGS

Blogger Browser

Today's Featured Posts

Featured Careers