EXCLUSIVES
FacebookTwitterLinkedInGoogle+RSS Feed
Fire EMSEMS TodayEMS Insider

Pa. City's 9-1-1 Dispatch System Fails for Second Time in Month

WESTMORELAND, Pa. -- For the second time in a month, technical problems at Westmoreland County's 911 center forced emergency dispatchers to use portable radios to send out rescue crews.

The dispatching component of the system failed for about two hours on Thursday night. Officials blamed a software glitch related to a power outage that shut down the system two weeks earlier.

"Everything still functioned, but we lost some functionality at the console. No (911) calls were affected but we weren't able to talk on the console radios," said spokesman Dan Stevens of the Public Safety Department. "Calls were not affected in any way, shape or form."

Dispatchers used hand-held radios to call out police, fire and ambulance crews until the dispatch system was reset during a two-hour period.

On Feb. 27, the 911 center lost power for seven minutes, leaving dispatchers unable to accept calls or to issue rescue calls. That incident was blamed on a bridge power source that failed to kick in after electricity at the center was taken down to repair a generator.

That failure caused the computer systems to go offline and then reboot when an emergency generator kicked in.

Officials said yesterday that the previous outage might have been responsible for the latest failure.

"They feel the issue was a corrupt (computer) file because of the power outage that went down last week," Stevens said.

Repair crews spent Friday reloading computer software in an effort to correct the problem, Stevens said.



RELATED ARTICLES

1,800 EMS Workers Ratify 3-Year Contract with AMR

Emergency medical service (EMS) professionals working in 13 counties across California have voted to ratify a new 3-year agreement with the ambulance company...

FDM Records Management System Key to Minnesota’s First Integrated Public Safety System

Firefighters heading to a blaze in Anoka County, Minnesota will soon know if they will be walking into a drug house, thanks to a new Public Safety Data Syste...

British Columbia Paramedics Launch Major Public Awareness Campaign

VANCOUVER – British Columbia’s 4,000 Ambulance Paramedics and Emergency Dispatchers are launching a major province-wide public awareness campaign...

South Carolina County EMS Tries to Ease Workload of 24-Hour Shifts

Charleston County EMS schedule switch brings some praise and some grumbling Other agencies such as Berkeley, Dorchester struggle with fatigue, weigh possible...

MONOC is Awarded 911 EMS Contract for City of Orange

Wall, NJ – MONOC is proud to announce that it has just been awarded a one year contract to provide 911 EMS services to the City of Orange.  The co...

MONOC Medics First in New Jersey to Carry TXA

Wall, NJ – MONOC Paramedics are the first in New Jersey to carry a medication called Tranexamic Acid (TXA) on their Mobile Intensive Care Units to give...

Features by Topic

Featured Careers

 

JEMS TV

FEATURED VIDEO TOPICS

Learn about new products and innovations featured at EMS Today 2015

 

JEMS Connect

CURRENT DISCUSSIONS

 
 

EMS BLOGS

Blogger Browser

Today's Featured Posts