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Many Hospitals Fail to Please: Survey

JEMS.com Editor's Note: Is there a hospital in your area you prefer to take patients to because of their good patient management? Sound off below!

CHICAGO (Reuters) -- New survey data ranking patients' experiences in U.S. hospitals find many institutions fall short, particularly when it comes to managing pain, researchers said on Wednesday.

The data come from newly available customer satisfaction surveys on 2,400 institutions or 60 percent of U.S. hospitals.

While customer satisfaction surveys are commonplace in service industries, patients in the United States rarely have had the chance to see how their hospital fares compared with the competition.

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