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Transcript of Tiger 9-1-1 Tape Released

SAN FRANCISCO -- Transcript of the call made by one of the Dhaliwal brothers to 911. Because he is calling from a cell phone, he is connected to the California Highway Patrol. A CHP dispatcher patches him through to a San Francisco 911 dispatcher.

911 operator: (inaudible) 911, police, fire, medical

CHP: Hi, CHP. Are you guys en route to a medical at the San Francisco Zoo?

Operator: Yes we are.

CHP: Ok, I have the party on the line, saying the restaurant called and he's freaking out the ambulance is not there.

Operator: Ok, the ambulance, Ok well go ahead and give me his phone number.

CHP: Ok, it's (silence/edited out)...someone was attacked by a tiger.

Operator: Yeah, the zoo's on lockdown. We can't get the ambulance in until we know it's safe.

CHP: Ok, he says his brother or somebody is (inaudible) really bad.

Operator: Ok, go ahead and connect him.

CHP: Ok, sir? Go ahead with the ambulance.

Operator: Hi. This is San Francisco 911. Hello?

Dhaliwal brother: Yeah?

Operator: Ok, this is San Francisco 911. We have the paramedics staging and we do have emergency but we cannot get to you until we know that we can get there safely. We don't want the paramedics (Dhaliwal interjects with inaudible yelling) to get hurt.

Dhaliwal brother: (Tape cuts out and is inaudible for a couple of seconds)...you're not gonna do that!

Operator: Ok, that's why I'm letting you know we are there. I'm gonna give you (indaudible)...Ok, what is your name?

(Tape cuts out for five or so seconds. Dhaliwal is heard yelling, inaudible)

Operator: Ok, the ambulance is out there...I'm letting you know that I just want you to (pause, several seconds) I'm going to go ahead and stay on the line with you, alright?

Dhaliwal brother: Ok

(Loud, shrieking sound is heard in background. Dhaliwal is heard yelling/inaudible.)

Operator: Ok, you hear sirens?

Dhaliwal brother: ...has one of my friends, can you call the cops already too?

Operator: The cops are already on their way

Dhaliwal brother: Ok.

Operator: Alright?

Dhaliwal brother: I don't see anybody here. It's been 10 minutes. I have not seen (inaudible).

Operator: Ok, I understand that. Alright? But...you're inside the cafe, correct?

Dhaliwal brother: Yeah, I'm outside the...(inaudible)

Operator: Ok. Did you...I heard sirens in the background.

Dhaliwal brother: But (inaudible)...they've been going on and on I think (inaudible)

Operator: Ok, calm down. I'm going to stay on the line with you, alright?

Dhaliwal brother: Ok

Operator: The police have to secure the scene and the paramedics are gonna do their job, just stay on the line with me. Just stay on the line with me, let me know when they're with you, alright?

(Yelling is heard in the background.)

Dhaliwal brother: I need...(inaudible)...Get him out of here then!

(Yelling is heard in the background.)

Operator: Ok, what's that yelling in the background?

Dhaliwal brother: I'm talking to the, the manager, he's a stupid ass and doesn't want to give me a towel, doesn't wanna...(inaudible)

Operator: Ok, just...if you want you can put him on the phone. I'll tell him to get a towel for you.

Dhaliwal brother: Now he's coming, now he's...he's slow, slow (inaudible.)

(Yelling is heard in background.)

Dhaliwal brother: I need some towels so I can put on his . . . thing!

(More yelling is heard in the background. Dhaliwal is heard yelling back, inaudible.)

Dhaliwal brother: ...Get him out of here!

(Someone in background yells, "who?")

Dhaliwal brother: The ambulance!...Get me some towels, man! What's wrong with these people?

Operator: Ok, so you have a dry, clean cloth? A towel?

Dhaliwal brother: Yeah, he has some towels laying out but the stupid man here...he does not know what type of towels I'm talking about.

Operator: Ok, I'm just gonna stay on the line with you until the paramedics arrive, alright?

Dhaliwal brother: Ok. Can you check up on them and see where they're at?

Operator: They're on the scene right now but they have to stage until they're given permission to go inside.

(Dhaliwal is heard yelling, inaudible.)

Operator: Ok, no. I understand that but at the same time we have to make sure that the paramedics don't get chewed out, because if the paramedics get hurt then nobody's gonna help you.

Dhaliwal brother: Not here!

Operator: Ok, I understand that.

(Dhaliwal is yelling, inaudible.)

Operator: Ok, the ambulance is staging. I need you to understand that if the ambulance people...

Dhaliwal brother: My brother's about to die out here!

Operator: Ok, calm down!

(Dhaliwal yells back, inaudible.)

Operator: If the paramedics get hurt, they cannot help your brother, so you need to calm down.

(Dhaliwal yells back, inaudible.)

Dhaliwal brother: So where are the paramedics then?

Operator: You are going to be the best help for your brother right now so you need to calm down and help him until we can get there sir, alright? So I'm going to stay on the line with you, just continue to keep... (tape cuts out for five seconds.)

Dhaliwal brother: Can you fly a helicopter out here? 'Cause I don't see a . . . ambulance here...

Operator: Ok, stay calm. You have to stay calm for your brother, alright?

Dhaliwal brother: It does not take this long to get an ambulance out here.

Operator: Ok. Stay calm. I'm here with you. I'm going to stay on the line with you until the paramedics are there with you.

(Noises are heard in the background.)

Dhaliwal brother: Ok, what's going on here? I've been on the call with you for eight minutes and I called 10 minutes before that so it's been 20 minutes.

Operator: Ok, I'm trying to explain to you that we have to make sure that we can get inside safely, alright?

Dhaliwal brother: How long does it take?

Operator: I do not know that because I am not out there right now, but we have specialists...we have 16 different police units plus about six different paramedic and fire department personnel out there trying to help you. We just have to make sure that the tiger doesn't hurt any of the emergency units. Otherwise there's going to be no one to help you, alright? So just stay calm, I'm going to stay on the phone with you, alright?

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