Remote Rescues, Real Profits for Medical Firm


 
 

Brier Dudley | | Monday, March 30, 2009


SEATTLE -- If you see Andrew Cull hunched over his iPhone, don't bug him.

The 30-year-old paramedic-turned-chief executive may be dispatching a helicopter to rescue a fallen mountain climber in Nepal or overseeing the evacuation of a scientist from a research station in the South Pacific.

In less than seven years, Cull has built Remote Medical International, which provides emergency-medical services around the globe.

It has 67 employees and medical personnel who rotate to keep staff on every continent. They're coordinated by phones and online software systems set up in Seattle.

Remote Medical provides telemedicine services around the clock from offices in Washington, D.C., and has a big presence in Canada, serving Alberta's ice road, the main winter drag between the Northwest Territories and Alberta.

It also provides training ranging from wilderness first aid for hikers to rope-rescue techniques for combat medics to reach soldiers trapped over cliffs in Afghanistan.

And the company runs a Web site selling medical kits and supplies, plus such rescue gear as climbing ropes and harnesses.

Overall sales are on track to expand 300 percent this year, after growing 400 percent to nearly $10 million in 2008, Cull said.

By providing extreme services in exotic places, Remote Medical might also be offering glimpses of ways medical services could be streamlined, coordinated and delivered, especially now that the government has committed billions to accelerate the use of electronic health records.

It's also an example of how technology has helped an entrepreneur build a global business with minimal overhead in less than a decade.

Remote Medical's gains haven't come from any particular device, though its doctors and medics share information via iPhones, MacBooks, BlackBerries and satellite phones.

What's striking is how easy it has been for him to build and run a company providing medical care to people around the world, distributing supplies, filling prescriptions, handling billing, working with medical records and making money in the process.

This is done with an information-technology department of two people: Cull and his pal Chris Kenney, director of Remote Medical's equipment and supply group.

A key to the success, Cull said, has been the strong business systems. The laptop gave way to servers and a SQL-based system he customized, until switching three years ago to NetSuite, an online business-software suite.

About the same time, the company switched to Macs, though it maintains one PC for government contracts.




Connect: Have a thought or feedback about this? Add your comment now
Related Topics: Operations and Protcols

What's Your Take? Comment Now ...

Featured Careers & Jobs in EMS

 

 

 

 

 

 

 

 

 

Get JEMS in Your Inbox

 

Fire EMS Blogs


Blogger Browser

Today's Featured Posts

 

EMS Airway Clinic

The Evolution of Civilian High Threat Medical Guidelines

How mass killing events have proven a need for new guidelines.
More >

Multimedia Thumb

Kentucky Firefighters, Medics Drill for Ebola

Lexington firefighters and medics prepare for possible patients.
Watch It >


Multimedia Thumb

Mid-South EMTs Prepare for Ebola

Mid-South EMTs are certified for service.
Watch It >


Multimedia Thumb

Ebola Changes How North Carolina EMS Responds to Calls

Concern about virus spread leads to new protocols.
Watch It >


Multimedia Thumb

Oklahoma Hospitals Prepare for Ebola Cases

Training and preparation are keys for metro hospitals.
Watch It >


Multimedia Thumb

Life Link III Trauma Tactics Conference in Minnesota

Conference was designed to enhance the skills of providers of all levels, covering rescue and prehospital situations, to transport and in-hospital treatment.
More >


Multimedia Thumb

EMS Tailgating

Rigs converted for football.
More >


Multimedia Thumb

CDC Ebola Training for Clinicians

Students learn the complexities of working in bulky suits.
More >


Multimedia Thumb

Field Bridge Xpress ePCR on iPad, Android, Kindle Fire

Sneak peek of customizable run forms & more.
Watch It >


Multimedia Thumb

The AmbuBus®, Bus Stretcher Conversion Kit - EMS Today 2013

AmbuBus®, Bus Stretcher all-hazards preparedness & response tool
Watch It >


Multimedia Thumb

VividTrac offered by Vivid Medical - EMS Today 2013

VividTrac, affordable high performance video intubation device.
Watch It >


Multimedia Thumb

LMA MAD Nasal™

Needle-free intranasal drug delivery.
Watch It >


More Product Videos >