Audit: Kansas City Response Times Slower Due to Protocol Change

Dispatchers are required to ask more questions of emergency callers


 
 

LYNN HORSLEY, The Kansas City Star | | Friday, October 12, 2012


KANSAS CITY, Mo. -- Kansas City’s ambulance response times have worsened significantly since December because dispatchers are asking more questions of emergency callers, a city audit found Wednesday.

The change in the dispatch protocol has made the Fire Department’s median ambulance dispatch time one minute slower than when MAST ambulances handled calls, according to the audit. And that has contributed to a significant decline in the Fire Department’s overall response-time performance.

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