Riverside, Calif., Gets Emergency Medical Dispatch Program - @ JEMS.com


Riverside, Calif., Gets Emergency Medical Dispatch Program


 
 

Laura Lucas | | Friday, December 28, 2007


RIVERSIDE, Calif. -- The first medical call to the city of Riverside's 911 center last week came from a person who thought he was suffering a heart attack.

The dispatcher sized up the emergency, sent paramedics and then read instructions to the victim from a computer screen.

Since Dec. 20, Riverside has received 104 calls to its new service that provides assistance in medical emergencies, said program coordinator John Peurifoy, who is also one of Riverside's fire engineers.

The standardized program, called Emergency Medical Dispatch, is used nationally and in 22 countries. The first version was launched in 1978 after a paramedic in Phoenix gave cardiopulmonary resuscitation instructions over the phone to the family of a child who was found unconscious in a swimming pool.

Here's how it works:

The dispatcher enters the type of call such as CPR, childbirth, seizures, severe bleeding and diabetic episodes into the computer. Based on the victim's age, gender and problem, scripted instructions from health professionals aim to ease the crisis until medics arrive.

Since the Riverside service began, dispatchers have given instructions on neck and shoulder pain, breathing difficulties, uncontrollable shaking and severe stomach pain, Peurifoy said. "It gives us the opportunity to help them, to increase their chances of survival before paramedics or an ambulance arrives," he said.

Thirty-seven dispatchers have been certified to work in the call center in the basement of the Riverside Police Department, Peurifoy said. The next training course, which starts in February, includes learning the computer program, reading medical journals and riding with paramedics.

Corona uses a different but similar program to provide emergency medical services to callers, but both Riverside and Corona dispatchers send a paramedic to every caller.

The San Bernardino Fire Department is the only Inland emergency services agency that weighs the urgency of medical-aid calls and decides whether to send a paramedic or just an emergency medical technician.

Reach Laurie Lucas at 951-368-9569 or llucas@PE.com




Connect: Have a thought or feedback about this? Add your comment now
Related Topics: Industry News, Communications and Dispatch

What's Your Take? Comment Now ...

Buyer's Guide Featured Companies

Featured Careers & Jobs in EMS

Get JEMS in Your Inbox

 

Fire EMS Blogs


Blogger Browser

Today's Featured Posts

 

EMS Airway Clinic

Improving Survival from Cardiac Arrest Using ACD-CPR + ITD

Using active compression-decompression CPR with an ITD has been shown to improve 1-year survival from cardiac arrest by 33%.
More >

Multimedia Thumb

Philadelphia Fire Department Apologizes for Medic’s Jab at Police

Union head calls photos a slap in the face of officers.
Watch It >


Multimedia Thumb

D.C. Fire and EMS Crews Blame New Technology for Patient’s Death

Delayed response blamed on recurring dispatch problems.
Watch It >


Multimedia Thumb

Suspect Steals, Crashes Maryland Ambulance

One killed, others injured in Prince George’s County crash.
Watch It >


Multimedia Thumb

Truck Strikes Pedestrians in Scotland

Six killed in downtown Glasgow.
More >


Multimedia Thumb

Tennessee Trench Rescue

Worker pulled from Roane County worksite.
More >


Multimedia Thumb

Time’s Ebola Firefighters

Doctors, nurses and others saluted for fighting virus.
More >


Multimedia Thumb

The AmbuBus®, Bus Stretcher Conversion Kit - EMS Today 2013

AmbuBus®, Bus Stretcher all-hazards preparedness & response tool
Watch It >


Multimedia Thumb

LMA MAD Nasal™

Needle-free intranasal drug delivery.
Watch It >


Multimedia Thumb

VividTrac offered by Vivid Medical - EMS Today 2013

VividTrac, affordable high performance video intubation device.
Watch It >


More Product Videos >