Memphis Ambulance Firm Carves Niche with Direct Service


 
 

Daniel Connolly | | Friday, November 9, 2007


MEMPHIS, Tenn. -- An ambulance company called Emergency Mobile Health Care LLC has found a niche in the Memphis medical market by providing direct service to hospitals, nursing homes and other facilities.

The company, called EMHC, doesn t respond to 911 calls. Rather, it contracts with health care organizations to transport patients from one institution to another or to deliver them back to their homes.

The firm s vice president and part-owner, Don Parsons, said his path toward the ambulance field began March 15, 1986, when he was severely injured in Tunica in an automobile accident caused by a drunken driver. He said he was airlifted to Memphis, where he spent about 90 days in the Regional Medical Center at Memphis. The experience changed his life and drew him to a career as a paramedic, he said.

Parsons, 45, founded the ambulance company with CEO Michael Arndt in February 1997.

We started out with one ambulance and a cell phone. I spent many nights at Saint Francis in the (emergency room) to kick this thing off, he said.

Now the service has 10 licensed ambulances and has ordered six more. It has a full staff of dispatchers, emergency medical technicians and paramedics, and handles 1,800 runs per month, ranging from routine transport to emergencies, he said.

The company earns most of its money from Medicare, the federal insurance program for the elderly. In non-emergency cases, Medicare compensates ambulances at $142.58 per run, plus $5 per mile, Parsons said. He said Wednesday that he didn t know the private firm s annual revenue.

There are several other ambulance companies in Memphis, and Parsons says EMHC tries to set itself apart by offering a high quality of care and establishing strong relationships with customers.

Parsons said EMHC has a contract with Saint Jude Children s Research Hospital and has transported children to destinations far outside the Memphis area.

One of the company s core clients is Saint Francis Healthcare. Chuck Baker, a registered nurse at Saint Francis, says the ambulance service helps keep sick patients flowing through the emergency room quickly by taking sick patients back to nursing homes or other facilities after they have been examined.

He also said EMHC played a major role in evacuating patients from Slidell, La. after Hurricane Katrina hit in 2005. Baker said the company s employees show unbelievable integrity and caring for patients. They also keep smaller touches.

Nurses love them because they bring Halloween candy and come through, he said. They keep a good relationship with the hospital.


Connect: Have a thought or feedback about this? Add your comment now
Related Topics: Industry News, Operations and Protcols, Vehicle Operations

What's Your Take? Comment Now ...

Featured Careers & Jobs in EMS

 

 

 

 

 

 

 

 

 

Get JEMS in Your Inbox

 

Fire EMS Blogs


Blogger Browser

Today's Featured Posts

 

EMS Airway Clinic

The Evolution of Civilian High Threat Medical Guidelines

How mass killing events have proven a need for new guidelines.
More >

Multimedia Thumb

Kentucky Firefighters, Medics Drill for Ebola

Lexington firefighters and medics prepare for possible patients.
Watch It >


Multimedia Thumb

Mid-South EMTs Prepare for Ebola

Mid-South EMTs are certified for service.
Watch It >


Multimedia Thumb

Ebola Changes How North Carolina EMS Responds to Calls

Concern about virus spread leads to new protocols.
Watch It >


Multimedia Thumb

Oklahoma Hospitals Prepare for Ebola Cases

Training and preparation are keys for metro hospitals.
Watch It >


Multimedia Thumb

Life Link III Trauma Tactics Conference in Minnesota

Conference was designed to enhance the skills of providers of all levels, covering rescue and prehospital situations, to transport and in-hospital treatment.
More >


Multimedia Thumb

EMS Tailgating

Rigs converted for football.
More >


Multimedia Thumb

CDC Ebola Training for Clinicians

Students learn the complexities of working in bulky suits.
More >


Multimedia Thumb

LMA MAD Nasal™

Needle-free intranasal drug delivery.
Watch It >


Multimedia Thumb

VividTrac offered by Vivid Medical - EMS Today 2013

VividTrac, affordable high performance video intubation device.
Watch It >


Multimedia Thumb

Braun Ambulances' EZ Door Forward

Helps to create a safer ambulance module.
Watch It >


Multimedia Thumb

The AmbuBus®, Bus Stretcher Conversion Kit - EMS Today 2013

AmbuBus®, Bus Stretcher all-hazards preparedness & response tool
Watch It >


More Product Videos >