Rural/Metro Reduces Administrative Workforce in Company-wide Realignment - EMS Insider - @

Rural/Metro Reduces Administrative Workforce in Company-wide Realignment

Cuts do not include EMS field providers


Teresa McCallion, EMT-B | | Friday, May 3, 2013

A recent realignment of nationwide field operations at Rural/Metro Corporation has led to the consolation of four zones into three. As a result of the realignment, 90 Rural/Metro administrative and corporate employees were laid off April 16. The cuts represent less than 1% of the company’s nearly 10,000 employees throughout 21 states. The action didn't impact front-line EMS or fire protection personnel.

In a memo to all employees, Rural/Metro President and CEO Michael DiMino said the company was “making changes in our Field Zone and Corporate structure that enables the organization to improve operational and financial performance in the upcoming fiscal year and beyond.” According to Rural Metro executives, realignment in the corporate office are designed to improved labor efficiencies and enhancements in the quality billing and collection processes.

The changes will support field operations and better position the company to respond to changes brought about by the Affordable Healthcare Act, says DiMino,  who told employees that Rural/Metro must do everything it can to increase the value of its business, improve processes and “deliver the outstanding excellence customers have come to expect from Rural/Metro.”

Effective April 16, John Karolzak, will serve as zone vice president for the newly-combined South/Southwest Zone; Rich Doggett will lead the East Zone and Specialty Fire; and John Wilson, who served as chief operating officer of the Southwest Zone, was promoted to zone vice president for the West Zone. Senior Vice President Mark Lashley will consolidate and focus the company’s efforts on labor utilization.

While changes are underway at Rural/Metro to prepare for the changes and challenges expected to be placed on the ambulance and hospital industry by healthcare reform, Falck Ambulance recently acquired Verihealth Inc., a private company that provides transport, dispatch and training throughout California and the western United States. It operates a high-tech call center that facilitates what they pledge to patients is “safe, reliable and efficient care and transportation”. The company is also involved in teaching PALS, BLS and ACLS classes.

Falck announced the purchase on their Facebook page April 5. 

Connect: Have a thought or feedback about this? Add your comment now
Related Topics: EMS Insider, Rural Metro Ambulance, rural metro layoffs

Author Thumb

Teresa McCallion, EMT-B

 is a freelance public safety writer and the editor of EMS Insider living in Bonney Lake, Wash.


What's Your Take? Comment Now ...

Buyer's Guide Featured Companies

Featured Careers & Jobs in EMS

Get JEMS in Your Inbox


Fire EMS Blogs

Blogger Browser

Today's Featured Posts


EMS Airway Clinic

Innovation & Advancement

This is the seventh year of the EMS 10 Innovators in EMS program, jointly sponsored by Physio-Control and JEMS.
More >

Multimedia Thumb

Salt Lake City Firefighters Injured in Firehouse Fire

Nine sent to a hospital with smoke inhalation.
Watch It >

Multimedia Thumb

Pennsylvania Paramedic Killed in the Line of Duty

West End Ambulance medic killed at accident scene.
Watch It >

Multimedia Thumb

Wesleyan Students Hospitalized for Overdose

11 students transported to local hospitals.
Watch It >

Multimedia Thumb

Rigs Going in Service from EMS Today 2015

Snap shots of some of the vehicles at EMS Today that will be on the streets soon
More >

Multimedia Thumb

Florida Hospital Fire

Fire halts construction project at Tampa cancer center.
More >

Multimedia Thumb

The AmbuBus®, Bus Stretcher Conversion Kit - EMS Today 2013

AmbuBus®, Bus Stretcher all-hazards preparedness & response tool
Watch It >

Multimedia Thumb

Field Bridge Xpress ePCR on iPad, Android, Kindle Fire

Sneak peek of customizable run forms & more.
Watch It >

Multimedia Thumb

VividTrac offered by Vivid Medical - EMS Today 2013

VividTrac, affordable high performance video intubation device.
Watch It >

Multimedia Thumb

LMA MAD Nasal™

Needle-free intranasal drug delivery.
Watch It >

More Product Videos >