2009 JEMS 200-City Survey - Administration and Leadership - @ JEMS.com


2009 JEMS 200-City Survey

 

 
 
 

David M. Williams, PhD | Michael G. Ragone | | Monday, February 1, 2010


Mr. Hernandez is shoveling snow outside when a pain in his chest overwhelms him. He’s had this pain before, but never this bad. He drops to his knees and clutches his fist to his chest, unable to speak. His wife hurries over to see what has happened and finds that something is very wrong. It’s obvious he needs immediate help, so she runs inside and calls 9-1-1. 

Mr. Hernandez is reflective of thousands of calls to 9-1-1 received today across the U.S. Up until this moment, most patients never consider what they expect or need from emergency services. All they know is what they see on TV: We are quick to arrive and we save them all. As taxpayers and citizens of the community, they assume you’re that service. That you are ready to respond and will fix the problem. Is that a safe belief?

For more than 25 years, the JEMS 200-City Survey has queried the most populous cities in the U.S. hoping this sample will provide insight into current practices and emerging considerations. Over the years, one trend has been clear: Although emergency services have incrementally changed, EMS organizations continue to struggle to provide the core service and improve performance. 

In this year’s survey, we’ll trace Mr. Hernandez’s EMS path and attempt to show how U.S. cities should be prepared to serve him. Drawing from the self-reported data, you’ll learn from this single call how systems are or aren’t meeting their responsibility. For some of you, it may not be a surprise, but hopefully, for many, it will be an eye opener and rekindle your interest in meeting your patient’s needs.

AttachmentSize
2009 City Survey.pdf3.15 MB



Connect: Have a thought or feedback about this? Add your comment now
Related Topics: Administration and Leadership, Operations and Protcols, JEMS 200-city survey

 
Author Thumb

David M. Williams, PhD

David M. Williams, PhD, is an improvement advisor at TrueSimple (www.truesimple.com), a quality improvement practice. He’s an improvement advisor for and on the faculty of the Institute for Healthcare Improvement. Contact Dr. Williams at 512/850-4119 or dave@truesimple.com.

BROWSE FULL BIO & ARTICLES >

Michael G. RagoneMichael G. Ragone, senior consultant at Fitch & Associates, LLC, has operations and executive experience in emergency services, health and safety, and the insurance industries.

BROWSE FULL BIO & ARTICLES >

What's Your Take? Comment Now ...

Buyer's Guide Featured Companies

Featured Careers & Jobs in EMS

Get JEMS in Your Inbox

 

Fire EMS Blogs


Blogger Browser

Today's Featured Posts

 

EMS Airway Clinic

Improving Survival from Cardiac Arrest Using ACD-CPR + ITD

Using active compression-decompression CPR with an ITD has been shown to improve 1-year survival from cardiac arrest by 33%.
More >

Multimedia Thumb

Philadelphia Fire Department Apologizes for Medic’s Jab at Police

Union head calls photos a slap in the face of officers.
Watch It >


Multimedia Thumb

D.C. Fire and EMS Crews Blame New Technology for Patient’s Death

Delayed response blamed on recurring dispatch problems.
Watch It >


Multimedia Thumb

Suspect Steals, Crashes Maryland Ambulance

One killed, others injured in Prince George’s County crash.
Watch It >


Multimedia Thumb

Tennessee Trench Rescue

Worker pulled from Roane County worksite.
More >


Multimedia Thumb

Time’s Ebola Firefighters

Doctors, nurses and others saluted for fighting virus.
More >


Multimedia Thumb

Car Strikes Manhattan Pedestrians

Seven people hurt when car jumps curb.
More >


Multimedia Thumb

Braun Ambulances' EZ Door Forward

Helps to create a safer ambulance module.
Watch It >


Multimedia Thumb

LMA MAD Nasal™

Needle-free intranasal drug delivery.
Watch It >


Multimedia Thumb

VividTrac offered by Vivid Medical - EMS Today 2013

VividTrac, affordable high performance video intubation device.
Watch It >


More Product Videos >